Interested in Joining Our Team?

We are looking for skilled professionals to become part of our award-winning, global company.

iParadigms ® LLC, is the recipient of numerous awards for excellence and innovation in the commercial and education markets.


Our Recent Awards

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Employment

iParadigms is always looking to expand its sales force. If you are an independent representative or a reseller interested in representing our company in your area, please e-mail your resume or send an inquiry to: jobs@iparadigms.com.

For non-sales related employment opportunities, please send your resume to: jobs@iparadigms.com. Please let us know what type of position you are looking for (marketing, programming, human resources, administrative, etc.).

We are currently looking to fill the following positions:


TECHNICAL SERVICES CONSULTANT

OAKLAND, CA iParadigms, LLC is the world's leading provider of web-based solutions for plagiarism prevention. The company's products include Turnitin®, used by educators worldwide to check students' papers for originality, to enable web-based peer review and for digital grading of student work. iParadigms' iThenticate® solution is the leader in plagiarism detection in research, publishing and many other commercial markets. The company's solutions check millions of documents each month and are used in over 100 countries. iParadigms is headquartered in Oakland, CA and is backed by Warburg Pincus. http://www.turnitin.com and http://www.ithenticate.com

Job Description:

This position reports to the Director of Customer Care. The Technical Services Consultant role oversees and manages the implementation of iParadigms’ enterprise software services. This position is client-facing roles that works closely and cross functionally with the Sales, Support, and Product Management teams. Activities are both pre and post sales. The Account base is comprised of school districts, colleges and universities in North America.

Position Responsibilities:

  • Consulting with customers, prospects and the sales team to identify business and system requirements for integrating and implementing Turnitin products within the customers’ environment.
  • Assisting customers with implementation of Turnitin Products and Services.
  • Managing resolution of technical issues for a distinct set of clients. Clients are system administrators who provide mission critical services via our enterprise software in a wide variety of learning institutions.
  • Troubleshooting complex software applications. Issues to be resolved require a broad range of troubleshooting skills related to: system functionality, application server setup, database management, data analysis, and operating system configuration.
  • Providing excellent client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments. The TSC will analyze trends associated with the assigned customer base and report potential areas of risk or reward to Product Management. Success criteria are highly focused on customer satisfaction levels.
  • Managing issues of varying severity to resolution.
  • Responsible for maintaining customer information in the CRM and updating customer status to the sales team.
  • Collaborate and work cross functionally with peers, Product Engineers, Product Management, and Account Managers
  • Responsible for contributing to our knowledge network. To improve the effectiveness of our team and the information available to our clients, for example user groups, implementation kits, creating solutions for best practices for client implementations.
  • Analyzing technical trends with our solutions and provide appropriate feedback to Engineering Services and Product Management.

Required Experience:

  • 3 to 5 years experience in a customer service, customer support or Inside Sales role.
  • BA/BS degree preferred, will consider specific experience in lieu of degree.
  • Ability to handle high volume of accounts, multi-task and has a high attention to detail while performing and demonstrating a high level of customer service.
  • Ability to work efficiently in a fast paced, changing environment and communicate effectively at all levels of the organization and with our customers.
  • Experience selling or supporting web based services in the Education environment preferred.
  • Familiar with Learning Management Systems (Blackboard, D2L, WebCT, etc.)
  • Familiar with Relational Databases.
  • Working knowledge of computers and general software applications.
  • Experience with HTML, XML, SOAP, Web Services.
  • Quality writing skills, excellent phone presence, and professional manner.
  • Strong knowledge of Salesforce.com or other CRM.
  • Ability to Travel (up to 20% maximum)
  • Ability to work in the US ongoing basis.

Benefits

Core benefits include: health, dental, vision, life/disability, flexible spending accounts, 401(k) with an excellent employer match with immediate vesting. iParadigms is located in downtown Oakland (right on 12th street/Oakland City Center BART) also offers great fringe benefits, including generous paid time off, 10 company holidays plus 1 floating holiday, public transit and gym employer subsidies and refreshments.

Salary and level to be determined by experience and education.

To apply for this position, please email your resume in a standard Word or PDF document to jobs@iparadigms.com, and please include the exact job title in the subject line as above. Submissions without the title in the subject line will not be received by the hiring manager. Please no agency submissions or calls. Updated April, 2010